HELP DESK IN OUTSOURCING: Our company has a support team for an application we develop and for other software products.

We can manage efficiently and at competitive costs your help desk in outsourcing
Your clients will be able to call the help desk by dialling a phone number exclusively dedicated to you and the incoming calls shall be managed directly by us and shall be assigned to the specialized operators. If you wish, we can also provide you with a green number

Regarding the formalities of an eventual contract, we can activate the help desk service in different manners:

• a fix monthly cost for each operator (without a required minimum number of operators)
• a combination between a fix monthly cost depending on the effective number of calls (without a minimum number of the operator and managed calls)
• just a variable cost depending on the number of the incoming calls, without a minimum number or guaranteed calls
• a monthly all-inclusive fee

Regarding the work schedule, you can choose from different options:

• B2B: between 9-13 and 14-18
• Continuous: from 8-19
• Flexible: a time frame chosen according to your needs
• H24: 24/7, 365 days per year including holidays
• Overflow: service in “overflow” meaning in the days or in the time frames or in the periods when you cannot or will not desire to manage the service directly.