A missed phone call from a customer is a missed opportunity: thanks to the outsourcing, we are capable of supporting with professionalism all the requirements of inbound services, 24/7, at competitive prices with important savings, with efficiency and with flexibility.
We Operate 24/7, 365 Days A Year:
- Order acquisition and management
- Mission-critical services
- Complaints management services
- Long distance switchboard management
- Green numbers management
- Customer care
- Assistance
- Hotline
- Post sell support
- Help-desk
- Infoline
- Long distance secretarial services
- Night and holiday service, overflow service
- Emergency services
- Alarm switchboard
- Monitoring system
- Control room
- Operational switchboard
- Order acquisition and bookings
- 24/6 Courtesy calls, Information services
- All the inbound services during the day, the night and during the holiday work schedule, 24/7. 365 days a year
WORLDWIDE INBOUND TELEPHONE NUMBERING
We can put at your disposal both geographical numbers, and green numbers, as well as international worldwide telephone numberings.
Your contacts or your customers will dial the telephone number of the nations you are interested in (meaning the local number or numbers that we shall assign for each nation or nations that you are interested in) and both you and your clients will pay nothing, really nothing, for the international transfer of your call to your office or to our call center. That’s not a small saving!
Example: If you ask us for a telephone number from New York, your New York contact will dial your New York number and will pay only the normal small cost of a local phone call (moreover there is often no cost at all since “flat” charges are currently spreading all over the world). We will answer the phone call with no additional costs neither for the caller nor you!
Upon request, we could make the New York numbering (that we talked about in this example) reach you in the time frame that you wish and reach us in different hours and days. Therefore, you will be able to manage incoming calls from all the world without the costs of international calls and you will not even need to pay an office in the nation or the nations that you are iterested in.
